Terms of service
Effective Date: July 31, 2026
Welcome to Pureal Philippines. These Terms & Conditions govern your access to and use of pureal.com.ph, including purchases made through our website.
By browsing our website, creating an account, placing an order, or using any of our services, you agree to these Terms & Conditions.
Pureal Philippines is operated by Visionary Grand Corp.
1. Website Use
This website is intended for customers located in the Philippines.
You agree to use pureal.com.ph only for lawful purposes and in a manner that does not damage, disable, disrupt, or interfere with the website, its services, or other users.
You may not use this website to submit false information, attempt unauthorized access, misuse promotions, commit fraud, or engage in any activity that may harm Pureal Philippines, Visionary Grand Corp., our customers, or our partners.
2. Products and Services
Pureal Philippines offers Korean water purification products, replacement filters, accessories, installation coordination, and customer support services.
Product availability, colors, specifications, packaging, inclusions, pricing, and promotions may change without prior notice.
We make reasonable efforts to ensure that all product descriptions, images, prices, and information on the website are accurate. However, minor differences in color, packaging, appearance, or product presentation may occur due to photography, screen settings, supplier updates, or production changes.
3. Product Information
Pureal products are designed to help improve drinking water quality through filtration.
Filtration performance may depend on the product model, water source, water pressure, water condition, proper installation, correct usage, and timely filter replacement.
Pureal Philippines does not guarantee that a product will solve all water quality issues in every location. Customers are responsible for ensuring that their water source is suitable for use with the product.
If you are unsure whether your water source is suitable, please contact Pureal Philippines before purchase or installation.
4. Water Source Responsibility
Customers are responsible for providing a suitable water source for product installation and use.
Pureal products are intended for use with appropriate household, office, or commercial water sources. They are not intended to be used with visibly contaminated water, unsafe water sources, or water from unknown or untreated sources without proper assessment.
Pureal Philippines may decline installation or recommend further checking if the site or water source appears unsuitable.
5. Orders
Placing an order through pureal.com.ph means that you are making an offer to purchase the selected product or service.
An order confirmation means that your order has been received. It does not always mean that the order has been fully accepted, paid, verified, dispatched, or completed.
Pureal Philippines reserves the right to refuse, cancel, or limit orders when necessary, including but not limited to cases involving payment issues, pricing errors, stock unavailability, suspected fraud, incorrect customer information, or system errors.
6. Pricing
All prices on pureal.com.ph are listed in Philippine Peso (PHP).
Prices may change without prior notice. The final price applicable to your order will be the price shown at checkout or confirmed by Pureal Philippines at the time of order completion.
In case of an incorrect price, system error, or promotional error, Pureal Philippines reserves the right to correct the price, cancel the order, or contact the customer before proceeding.
7. Payment
Orders must be paid through the payment methods available at checkout or officially approved by Pureal Philippines.
For manual payments, bank transfers, or other approved payment arrangements, orders will only be processed after payment has been verified.
Customers must provide accurate payment details and proof of payment when required.
Pureal Philippines will never ask customers to share sensitive payment details such as complete card numbers, PINs, passwords, OTPs, or online banking login credentials through email, SMS, chat, or phone call.
8. Shipping and Delivery
Pureal Philippines currently serves customers within the Philippines only.
Delivery timelines, fees, and availability may vary depending on the customer’s location, product size, courier availability, and order type.
Estimated delivery timelines are provided as a guide only and may be affected by courier delays, weather, holidays, payment verification, incorrect customer details, stock availability, or other circumstances beyond our control.
Customers are responsible for providing complete and accurate delivery information.
9. Installation
Installation may be available depending on the customer’s location, site conditions, and installer schedule.
Metro Manila installation starts at ₱1,000.
For areas outside Metro Manila, installation fees may vary depending on location, accessibility, and other requirements.
Delivery and installation may be scheduled separately. Installation is not automatically included unless clearly stated in the product listing, quotation, invoice, promotion, or order confirmation.
Customers are responsible for ensuring that the installation area is accessible, safe, and suitable for installation.
10. Customer Responsibilities During Installation
Before installation, customers must ensure that:
An authorized person is present at the installation location
The water source is accessible
The installation area is ready and cleared
Building, condominium, office, or subdivision access is arranged
Any required permits or approval from building management are secured
The installation team is informed of any site restrictions or special instructions
Pureal Philippines may decline, reschedule, or charge additional fees if installation cannot proceed due to incomplete site requirements, unavailable customer representative, restricted access, or unsuitable conditions.
11. Filter Replacement and Maintenance
Customers are responsible for replacing filters according to the recommended replacement cycle.
For Pureal Direct, Line Changer, and Hot & Cold models, the general filter replacement cycle is:
Filter 1: every 4 months
Filter 2: every 12 months
Filter 3: every 12 months
For Pureal Mini Changer, the 1st and 2nd filters are replaced together every 6 months.
Delayed filter replacement may affect water flow, taste, odor, and filtration performance.
Pureal Philippines is not responsible for performance issues caused by delayed maintenance, improper use, incorrect filter installation, unauthorized parts, or failure to follow product instructions.
12. Warranty
Pureal units come with warranty coverage for manufacturing defects under normal use, subject to the applicable warranty terms.
Warranty coverage does not apply to issues caused by misuse, accidents, improper handling, unauthorized repair, incorrect installation, unsuitable water source, poor maintenance, delayed filter replacement, normal wear and tear, or consumable filter replacement.
Replacement filters are consumable items and are not covered by warranty unless there is a confirmed factory defect upon purchase or delivery.
Warranty claims may require proof of purchase, product details, photos, videos, troubleshooting, inspection, or pull-out assessment.
13. Refunds, Returns, and Exchanges
Refund, return, exchange, repair, or replacement requests are subject to review and verification by Pureal Philippines.
Pureal Philippines may provide repair, replacement, exchange, or refund for eligible defective, damaged, incorrect, or incomplete items, depending on the case.
Change of mind is generally not accepted as a reason for refund or exchange once the product has been delivered, opened, installed, used, or accepted by the customer, unless approved by Pureal Philippines.
For more details, please refer to our Refunds & Exchanges Policy.
14. Cancellations
Customers may request order cancellation before the order has been packed, dispatched, delivered, installed, or fulfilled.
Once an order has already been processed, shipped, delivered, or installed, cancellation may no longer be possible.
If cancellation is approved after payment, the refund will be processed according to our refund guidelines.
15. Promotions and Discounts
Promotions, discounts, bundles, and special offers are valid only within the stated promo period and are subject to the stated terms.
Promotions cannot be combined with other discounts unless clearly stated.
Pureal Philippines reserves the right to modify, suspend, or cancel any promotion at any time.
Discounts cannot be applied retroactively to previous purchases unless approved by Pureal Philippines.
16. Corporate, Bulk, and Dealer Orders
Corporate, bulk, dealer, and special quotation orders may be subject to separate pricing, payment terms, delivery arrangements, installation fees, warranty terms, or agreements.
Any special terms must be confirmed in writing through an official quotation, invoice, purchase order, or agreement.
17. Account Registration
Customers may be able to create an account on pureal.com.ph.
Customers are responsible for maintaining the confidentiality of their account details and password.
Pureal Philippines will not be responsible for unauthorized activity caused by the customer’s failure to protect account login details.
Customers must provide accurate and updated account, billing, and delivery information.
18. User Content and Reviews
Customers may submit reviews, feedback, photos, videos, testimonials, or other content through our website, social media, email, or other official channels.
By submitting content to Pureal Philippines, you allow us to use, repost, display, or share the content for customer service, marketing, social media, website, or promotional purposes, unless you clearly request otherwise.
Customers must not submit content that is false, misleading, offensive, defamatory, unlawful, or violates the rights of another person or business.
Pureal Philippines reserves the right to remove or decline content at its discretion.
19. Intellectual Property
All content on pureal.com.ph, including logos, product images, product descriptions, graphics, text, layouts, videos, icons, and website materials, is owned by or licensed to Pureal Philippines, Visionary Grand Corp., Pureal, Picogram, or their respective rights holders.
You may not copy, reproduce, modify, distribute, sell, or use any website content for commercial purposes without written permission.
20. Third-Party Links and Services
Our website may include links to third-party websites, payment gateways, courier tracking pages, social media platforms, or other external services.
Pureal Philippines is not responsible for the content, policies, security, or practices of third-party websites or services.
Customers should review the terms and privacy policies of any third-party service they use.
21. Privacy
Pureal Philippines collects and uses customer information to process orders, arrange delivery, coordinate installation, provide customer support, improve services, and communicate with customers.
Customer information may include name, contact number, email address, delivery address, billing details, order history, and payment confirmation details.
For more information, please refer to our Privacy Policy.
22. Limitation of Liability
To the fullest extent allowed by law, Pureal Philippines shall not be liable for indirect, incidental, special, or consequential damages arising from website use, product use, delivery delays, installation delays, third-party courier issues, customer misuse, unsuitable water source, or failure to follow product instructions.
23. Force Majeure
Pureal Philippines shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, fire, flood, accidents, road closures, government actions, transportation disruption, courier delays, power interruptions, supplier delays, labor issues, system outages, or other events beyond our control.
24. Updates to These Terms
Pureal Philippines may update these Terms & Conditions from time to time.
Any changes will be posted on pureal.com.ph. Continued use of the website after updates means that you accept the revised Terms & Conditions.
Customers are encouraged to review this page regularly.
25. Contact Us
For questions about these Terms & Conditions, orders, payments, shipping, installation, warranty, refunds, or customer support, you may contact Pureal Philippines through:
Email: contact@pureal.com.ph
Mobile: 0963 581 710
Website: pureal.com.ph
Pureal Philippines is operated by Visionary Grand Corp.
1505 Jafer Place, Greenhills, San Juan City, Metro Manila
