Shipping policy

Effective Date: July 31, 2026

At Pureal Philippines, we aim to ensure that every order is carefully prepared, securely packed, and delivered with care. This Shipping & Delivery Policy applies to orders placed through our official website, pureal.com.ph.

Delivery Coverage

Pureal Philippines delivers within the Philippines. Delivery availability, shipping fees, and timelines may vary depending on the customer’s location, item size, courier availability, and order type.

For Metro Manila orders, delivery may be arranged through our in-house team or third-party courier partners.

For provincial orders, delivery may be arranged through trusted logistics partners. Shipping fees and timelines will depend on the destination and the size of the item ordered.

Order Processing

Orders are processed after payment confirmation and order verification.

Standard order processing usually takes 1–3 business days. Orders placed on weekends, holidays, or outside business hours will be processed on the next business day.

During promotional periods, holidays, product launches, or high-volume sale events, order processing and delivery may take longer than usual.

Delivery Timelines

Estimated delivery timelines are as follows:

Metro Manila: 2–5 business days
Luzon provincial areas: 3–7 business days
Visayas and Mindanao: 5–10 business days

Delivery timelines are estimates only and may be affected by courier delays, weather conditions, holidays, incorrect delivery details, payment verification, or other circumstances beyond our control.

Shipping Fees

Shipping fees are calculated based on location, product size, weight, and courier rates. The applicable shipping fee will be shown at checkout or confirmed by our team before delivery.

Large items such as water purifier units may have different shipping fees from smaller items such as replacement filters.

From time to time, Pureal Philippines may offer free shipping promotions. Free shipping, when available, will only apply to eligible products, locations, or order amounts stated in the promotion.

Water Purifier Unit Delivery

Pureal water purifier units are carefully packed before dispatch. Customers are encouraged to inspect the outer packaging upon delivery.

For purifier units that require installation, delivery and installation may be scheduled separately depending on customer availability, installer availability, and location.

Delivery of the product does not automatically include installation unless stated in the order, invoice, quotation, or promotion.

Installation Coordination

Standard installation within Metro Manila is available for ₱1,000.

For areas outside Metro Manila, installation fees are subject to quotation based on location.

Our team may contact the customer after order confirmation to coordinate installation schedule, delivery access, and site requirements.

Customers are advised to ensure that someone authorized is present during the scheduled delivery or installation.

Replacement Filter Delivery

Replacement filters may be shipped separately from purifier units, depending on stock availability and order details.

Customers are encouraged to replace filters according to the recommended replacement cycle to maintain water quality and product performance.

Order Tracking

Once your order has been dispatched, tracking details may be sent through email, SMS, or the contact information provided at checkout, depending on the courier used.

If tracking information is not immediately available, customers may contact our support team for assistance.

Delivery Address

Customers are responsible for providing complete and accurate delivery details, including:

Full name
Complete delivery address
Mobile number
Email address
Landmark, building name, unit number, or special delivery instructions, if applicable

Pureal Philippines will not be responsible for delays or failed deliveries caused by incomplete, incorrect, or unreachable delivery information.

Failed Delivery Attempts

If the courier or delivery team is unable to complete delivery due to an incorrect address, unavailable recipient, unreachable contact number, restricted building access, or customer schedule conflict, re-delivery may be subject to additional fees.

For condominium, office, or building deliveries, customers are responsible for ensuring that the delivery team is allowed access by building management, security, or reception.

Damaged, Missing, or Incorrect Items

Customers are encouraged to check their order upon delivery.

If an item arrives damaged, incomplete, or incorrect, please contact Pureal Philippines within 48 hours from receipt of the order.

To help us process the concern, please provide:

Order number
Customer name
Photos or videos of the item and packaging
Description of the concern
Delivery date

Pureal Philippines will review the concern and coordinate the appropriate next steps, which may include replacement, repair, completion of missing items, or further inspection.

Delays Beyond Our Control

While we do our best to deliver within the estimated timeframe, delays may occur due to:

Courier service delays
Bad weather or natural disasters
Road closures or traffic restrictions
Holidays or peak delivery seasons
Incorrect or incomplete customer details
Payment verification issues
Stock availability concerns
Building or subdivision access restrictions

Pureal Philippines will coordinate with customers as much as possible in case of significant delays.

Store Pickup or Office Pickup

If available, customers may request pickup from our designated office or fulfillment location. Pickup must be scheduled and confirmed in advance.

Customers may be required to present order confirmation, valid identification, or proof of authorization upon pickup.

Order Changes and Cancellations

If you need to change your delivery details or cancel an order, please contact us as soon as possible.

Once an order has been packed, dispatched, or handed over to the courier, changes or cancellations may no longer be possible.

Additional charges may apply for address changes, re-routing, or re-delivery.

Contact Us

For shipping, delivery, installation, or order concerns, you may contact Pureal Philippines through:

Email: contact@pureal.com.ph
Mobile: 0963 581 7010
Website: pureal.com.ph

Pureal Philippines is operated by Visionary Grand Corp.
1505 Jafer Place, Greenhills, San Juan City, Metro Manila