Privacy policy
Effective Date: July 31, 2026
This Privacy Policy explains how Pureal Philippines collects, uses, stores, shares, and protects personal information when you visit pureal.com.ph, place an order, create an account, submit an inquiry, book installation, request support, or interact with us through our official channels.
Pureal Philippines is operated by Visionary Grand Corp.
By using pureal.com.ph or providing your personal information to Pureal Philippines, you agree to the collection and processing of your personal information in accordance with this Privacy Policy.
1. Information We Collect
Pureal Philippines may collect personal information that you provide when you browse our website, place an order, contact us, request installation, subscribe to updates, or use our services.
This may include:
Full name
Email address
Mobile number
Billing address
Delivery address
Order details
Payment confirmation details
Installation address
Installation instructions
Customer support messages
Product inquiries
Warranty or service request details
Photos or videos submitted for support, warranty, or product concerns
Account login details, if you create an account
Marketing preferences, if you subscribe to updates
We may also collect technical information when you visit our website, such as browser type, device type, IP address, pages visited, time spent on the website, referring links, and cookies or similar tracking technologies.
2. How We Collect Information
We may collect personal information through:
Website checkout
Customer account registration
Contact forms
Email inquiries
Phone or SMS inquiries
Social media messages
Installation booking forms
Warranty or service requests
Newsletter or marketing sign-ups
Payment confirmation submissions
Customer reviews or feedback
Cookies and website analytics tools
3. Why We Collect Your Information
Pureal Philippines collects and processes personal information for legitimate business and customer service purposes, including:
Processing orders
Confirming payments
Arranging delivery
Coordinating installation
Providing customer support
Responding to inquiries
Processing warranty, refund, exchange, or service requests
Sending order updates
Sending filter replacement reminders
Managing customer accounts
Improving website performance
Improving products and services
Preventing fraud or unauthorized transactions
Complying with legal, tax, accounting, and regulatory requirements
Sending marketing updates, if you have agreed to receive them
4. Payment Information
Payments made through pureal.com.ph may be processed by third-party payment providers, payment gateways, banks, e-wallet providers, or Shopify-supported payment systems.
Pureal Philippines does not ask customers to send sensitive payment information such as complete card numbers, card PINs, passwords, OTPs, or online banking login details through email, SMS, chat, or phone call.
For manual payments or bank transfers, we may collect proof of payment, payment amount, date and time of payment, reference number, and other information needed to verify the transaction.
5. Shopify and Third-Party Service Providers
Pureal Philippines uses Shopify to operate pureal.com.ph.
Shopify and other third-party service providers may process customer information to help us operate the website, manage checkout, process payments, provide analytics, support marketing tools, prevent fraud, and improve store functionality.
We may also share necessary information with service providers such as:
Payment processors
Banks or e-wallet providers
Courier and logistics partners
Installation teams
Customer support tools
Email or SMS service providers
Website analytics providers
Marketing platforms
Professional advisers, such as accountants, lawyers, or auditors
Government agencies, when required by law
We only share the information necessary for the relevant service or legal purpose.
6. Shipping, Delivery, and Installation
To deliver products and coordinate installation, Pureal Philippines may share your name, contact number, delivery address, installation address, order details, and special instructions with couriers, logistics partners, and authorized installation personnel.
Customers are responsible for providing complete and accurate delivery and installation information.
7. Marketing Communications
Pureal Philippines may send marketing messages, promotional updates, product announcements, filter replacement reminders, and service-related communications through email, SMS, phone, social media, or other available channels.
You may opt out of promotional marketing communications at any time by following the unsubscribe instructions, replying with an opt-out request, or contacting us directly.
Please note that even if you opt out of marketing messages, we may still send important service-related messages, such as order updates, delivery coordination, installation schedules, payment concerns, warranty matters, or customer support responses.
8. Cookies and Website Tracking
pureal.com.ph may use cookies and similar technologies to improve website functionality, remember customer preferences, analyze website traffic, support advertising, improve user experience, and help operate the Shopify store.
Cookies may collect information such as device type, browser type, pages visited, location estimate, referral source, and website activity.
You may manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features, checkout functions, or user experience.
9. Customer Reviews, Photos, and Testimonials
If you submit a product review, testimonial, photo, video, or feedback to Pureal Philippines, we may use it for customer service, website content, social media, marketing, or promotional purposes, unless you request otherwise.
We will not intentionally publish sensitive personal information such as full address, payment details, or private account information.
10. Data Retention
Pureal Philippines keeps personal information only for as long as necessary for the purposes described in this Privacy Policy.
This may include retaining information for order records, customer support, warranty processing, filter replacement reminders, accounting, tax compliance, fraud prevention, legal requirements, and business documentation.
When personal information is no longer needed, we will take reasonable steps to securely delete, anonymize, or restrict access to it.
11. Data Security
Pureal Philippines takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, online system, payment method, email, or electronic transmission is completely secure. Customers are responsible for protecting their own account login details, passwords, devices, and communication channels.
12. Your Rights
Under applicable Philippine data privacy laws, you may have rights regarding your personal information, including the right to:
Be informed about how your personal information is collected and processed
Access your personal information
Correct inaccurate or outdated personal information
Object to certain types of processing
Withdraw consent, when processing is based on consent
Request deletion or blocking of personal information, subject to legal and business requirements
Request a copy of your personal information, when applicable
File a complaint with the National Privacy Commission
To exercise your rights, please contact Pureal Philippines using the contact details below.
13. Accuracy of Information
Customers are responsible for providing accurate, complete, and updated personal information.
Pureal Philippines will not be responsible for failed delivery, installation delays, payment verification issues, account issues, or customer support delays caused by incorrect, incomplete, or outdated information provided by the customer.
14. Children’s Privacy
pureal.com.ph is intended for customers who are at least 18 years old or who are using the website with the guidance and consent of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate consent.
15. Links to Third-Party Websites
Our website may contain links to third-party websites, including payment platforms, courier tracking pages, social media pages, and external resources.
Pureal Philippines is not responsible for the privacy practices, content, security, or policies of third-party websites. Customers are encouraged to review the privacy policies of any third-party website they visit.
16. Changes to This Privacy Policy
Pureal Philippines may update this Privacy Policy from time to time to reflect changes in our business, website features, Shopify settings, legal requirements, or data processing practices.
Any updates will be posted on pureal.com.ph with the updated effective date.
Customers are encouraged to review this page regularly.
17. Contact Us
For privacy concerns, data requests, account concerns, order inquiries, or questions about this Privacy Policy, you may contact Pureal Philippines through:
Email: contact@pureal.com.ph
Mobile: 0963 581 710
Website: pureal.com.ph
Pureal Philippines is operated by Visionary Grand Corp.
1505 Jafer Place, Greenhills, San Juan City, Metro Manila
