How can we help?
Pure water, made simple
Your water purifier questions, answered
1Why should I use a water purifier?+
A water purifier helps reduce unwanted particles, tastes, and odors, giving your household a cleaner and more enjoyable way to drink water.
2How do I choose the right purifier?+
Start with your water source, household size, available space, and daily usage. Our team can help match those needs to the right purification system.
3How often should filters be replaced?+
Replacement timing depends on the model and water usage. Follow the product guide and recommended schedule.
4Does a purifier need electricity?+
Some purifiers use electricity for advanced features, while others work without power. For questions on product specifications, feel free to contact our team.
5How do I clean my Pureal purifier?+
Wipe the exterior with a soft, damp cloth and follow the care instructions for filter changes.
6Can I install a purifier in a small space?+
Yes, our water purifiers are perfect for small spaces. Our team can assist you with finding the perfect purifier for your space!
some details you might want to know
FAQs
We offer standard and express shipping options.
Estimated delivery timelines are as follows:
Metro Manila: 2–5 business days
Luzon provincial areas: 3–7 business days
Visayas and Mindanao: 5–10 business days
Delivery timelines are estimates only and may be affected by courier delays, weather conditions, holidays, incorrect delivery details, payment verification, or other circumstances beyond our control.
Customers may request pickup from our designated office or fulfillment location. Pickup must be scheduled and confirmed in advance. Customers may be required to present order confirmation, valid identification, or proof of authorization upon pickup.
Yes. Installation is generally easy and straightforward, but the exact setup depends on your faucet, water line and location. We offer professional installation services throughout Metro Manila and select provinces. Installation is performed by certified technicians to ensure optimal performance.
Standard installation within Metro Manila is available for ₱1,000.
For areas outside Metro Manila, installation fees are subject to quotation based on location.
Yes. Pureal Philippines accepts corporate, office, developer, dealer, and bulk order inquiries. You may contact Pureal Philippines through email (purealph@gmail.com).
Corporate, bulk, dealer, and special quotation orders may be subject to separate pricing, payment terms, delivery arrangements, installation fees, warranty terms, or agreements.
Once your order has been dispatched, tracking details may be sent through email, SMS, or the contact information provided at checkout, depending on the courier used.
If tracking information is not immediately available, customers may contact our support team for assistance.
All Pureal water purifiers come with a comprehensive 1-year warranty. We also offer extended warranty options and dedicated customer support to ensure your complete satisfaction.
Visit our Support page or contact the Pureal Philippines team (+63 963 581 7005) for product guidance, service questions, and replacement filters.
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